Responsible gambling

At Pickering Casino Resort, we are committed to providing our players with a safe and enjoyable gaming experience. We understand that responsible gaming is an essential part of any successful casino operation, which is why we take all necessary steps to ensure that you have access to the tools and resources needed to manage your gaming habits.

Setting Limits

To help you keep control over your gaming activities, we offer various limit-setting options:

Daily limits: Set a daily spending limit on your account
Weekly limits: Establish a weekly deposit or withdrawal limit
Monthly limits: Configure monthly deposit or withdrawal limitations

You can adjust these settings at any time using our online platform.

Time-Outs and Self-Exclusion

In addition to limiting your gaming activities, we also provide options for temporarily suspending your account:

Time-outs: Take a break from gaming with a temporary suspension (24 hours to several weeks)
Self-exclusion: Choose permanent self-exclusion or opt-in for 6 months, 1 year, or 5 years

Our system will prevent you from accessing our online platform during the specified period.

Session Reminders and Reality Checks

To promote responsible gaming practices, we offer:

Session reminders: Receive notifications at regular intervals to assess your progress
Reality checks: Regularly review your playing time and net results with a reminder of how long you've been gaming

You can opt-out or adjust these features in the account settings.

Links to Support Organizations

We care about our players' well-being. Visit our responsible gaming page for information on support organizations:

ConnexOntario
Canada-wide helplines and support resources

Take control of your gaming experience today by setting limits, taking time-outs or self-excluding from gaming altogether. If you need assistance with managing your gaming habits, we encourage you to seek help from our customer support team.

Our goal is to provide a safe environment for all players, while also supporting those who may require additional guidance on responsible gaming practices.